Краткий гайд о том, как туристу дополнительно сэкономить на шопинге в ОАЭ

14.07.25

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1. What is the system

• The UAE has the world’s first fully paperless digital VAT refund system. • It works for in-store purchases and online orders (since 2024). • The system operator is Planet, authorized by the Federal Tax Authority (FTA).

2. Who can get a VAT refund

• Any tourist (a citizen of any country on a tourist visa in the UAE) • Minimum purchase amount — 250 AED. • Important: You can get a refund only in stores participating in the Tax Free system. Usually there is a special “Tax Free” sign at the entrance or near the checkout. In supermarkets like Carrefour this option is usually not available.

3. How to get a refund in the store

1. Make sure the shop participates in the Tax Free system. 2. Tell the salesperson that you want to make a tax-free purchase. 3. The salesperson will register your data in the Tax Free system. 4. You will receive: • a paper invoice and a Planet Tax Free tag with a QR code, • or a digital receipt and an SMS with a link to your account.

4. VAT refund for

online purchases

• Yes. When ordering through an e-commerce website, you can immediately submit a refund request. • The data is recorded in the digital system automatically. Learn about VAT refund rules using Amazon.ae as an example

5. Validation before departure

• Before checking in your baggage, go to a Planet service point (available in all airports, seaports, and land border checkpoints). • The system will verify your transactions: • Green channel — everything is confirmed. • Red channel — you must show the goods after immigration control. • Important: you must leave the UAE within 6 hours after validation.

6. Refund methods

• Cash in AED (immediately, but maximum up to 35,000 AED). • To a bank card or e-wallet (within 9 days). • A fee of 4.80 AED is deducted from each refund operation. • You receive 87% of the VAT paid.

7. Timeframes and restrictions

• Purchases must be validated in the system within 90 days. • Refund can be requested within 12 months after validation. • VAT is not refunded for: - goods and services consumed in the UAE, - vehicles, boats, and aircraft, - goods that are not exported, - goods without original packaging or partially used.

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